Return and Refund Policy

1. Scope

These terms and conditions apply to all orders and purchases made through our website. By using this website and placing an order, you fully and unconditionally agree to these terms and conditions.

2. Conclusion of the contract

The presentation of products in our online shop does not constitute a legally binding offer, but rather a non-binding presentation.

By clicking the order button, you submit a binding offer to purchase the goods in your shopping cart. The purchase agreement is concluded when we accept your order by sending an order confirmation via email or when we ship the goods to you.

3. Prices and Payment

All prices listed on the website are in euros (€) and include VAT and all other price components. There are no additional shipping costs, as we offer free premium shipping.

We accept various payment methods, including major credit cards, PayPal, and Klarna (purchase on account/installment payment). Your account will usually be debited immediately after you complete your order.

4. Retention of title

The delivered goods remain our property until full payment has been received. Prior to the transfer of ownership, pledging, assignment as security, processing, or modification of the goods is not permitted without our consent.

5. Right of withdrawal and return

You have a statutory right of withdrawal. In addition, we offer an extended voluntary 90-day money-back guarantee. You can find detailed information about this in our separate return and refund policy.

6. Warranty and Liability

The warranty is governed by statutory regulations. Our coffee machines come with a 1-year manufacturer's warranty.

Our liability for breaches of contractual obligations and for torts is limited to intent and gross negligence. This limitation does not apply to injury to life, body or health, or to breaches of essential contractual obligations.

7. Accuracy, completeness, and timeliness of information

We are not responsible if the information provided on this website is inaccurate, incomplete, or not up-to-date. The material on this website is for general information purposes only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this website is at your own risk.

8. Changes to the Terms of Use

We reserve the right to update, amend, or replace parts of these Terms and Conditions at our sole discretion by posting updates and changes on our website. It is your responsibility to check our website regularly for changes.

9. Contact information

Please send any questions regarding the terms and conditions to info@melloa.shop .